Policies & Procedures

Late Arrivals

If you arrive late for your scheduled appointment, you may be asked to reschedule for an alternate time. Late arrivals cause delays for the physician as well as other patients. Every effort will be made to see you as promptly as possible. Occasionally, emergencies may arise which may delay your appointment. Our staff will notify you if a significant delay is anticipated.

Appointment Cancellations

If you are unable to keep your scheduled appointment, please contact the office as soon as possible. This courtesy will allow us to better meet the needs of all patients. Please provide at least 24 hour notice of cancellations.

Treatment of Minors

It is our office policy that all minors (anyone under 18 years old) must be accompanied by a legal parent or guardian. Failure to accompany a minor will result in rescheduling of the appointment.

Urgent Care/Walk In Appointments

We have a convenient WALK IN appointments available for our patients. This service is available Monday-Friday 9am-4:30pm. Our goal is to provide office visits within one hour.


An on-call physician is available to assist you after scheduled office hours if necessary. That number is (630)499-2355. In the event of an emergency do not call the on-call physician, please call 911. If you need to make an appointment, please call us during our regular offices hours. 

Financial Procedures

Patients who do not have insurance, or are unable to provide adequate billing information, are responsible for the total payment of their bills.


· Insurance: Our billing department, MBMS, will bill your insurance company on your behalf. You must provide complete and accurate billing information at the time of service.  It is patient responsibility to inform our office of any changes in insurance coverage. Failure to do so could cause delay or denial of insurance payment.  Any service provided by our physicians which is not covered by your insurance is your financial responsibility. It is impossible for our staff to know all the insurance plans and all the benefit plan offerings. It is your responsibility to be aware of your plan offerings.  Any outstanding balance will be due at the time of service and any questions regarding your statements or outstanding balance should be directed to the office manager or by contacting the billing department at  (866)412-3192  



 


· Co-payments: Per contract, all co-payments are due at the time of service. It is your responsibility to know your co-payment amount.


· Past Due Balances: Payment arrangements are available for outstanding balances.  However, payments must be made in a timely basis. All payment arrangements are approved by the office manager and billing department. Failure to settle any outstanding balances may result in your account being forwarded to an outside collection agency.

Medical Records

 Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be completed prior to receipt of these materials. The law allows Medical Offices 30 days to complete requests for records. However, our medical records department puts forth every effort to respond to these requests in a timely manner.  

Prescription Refills & Pharmacy Information

Please inform Valley Imaging Consultants of which Pharmacy you use and update us if this should change. Please allow one to two business days for refill requests. We encourage our patients to review their medications prior to their office appointments and to request refills at that time, if needed.  

Please note that we typically do not fill Narcotic Medications or order Antibiotics over the phone.